Guam Pay-Less Markets

Job Purpose:

The Freeze and Chill Supervisor is responsible for the daily operations of the Frozen and Chill (F&C) Department within the store. The role includes F&C staff management, product ordering, inventory maintenance, ensuring compliance with safety standards, and providing excellent customer service.

Essential Duties/Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but is not intended to be a conclusive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Staff Management:

   • Supervise and train team members in daily tasks and safety procedures.

   • Schedule shifts and delegate responsibilities effectively.

   • Works with Store Manager to provide feedback with their team’s performance evaluations

2. Inventory Management:

   • Demonstrates product knowledge, understands movement, the supply chain, and orders efficiently.

   • Monitor inventory levels and ensure timely restocking of products.

   • Manage product rotation, conduct vendor claims, and controls markdowns/damages in accordance with company guidelines.

   • Receives and verifies merchandise if receiver is unavailable

3. Customer Service:

   • Assist customers with inquiries and provide product recommendations.

4. Compliance and Safety:

   • Ensure compliance with health and safety regulations.

   • Maintain cleanliness and organization in the frozen and dairy sections.

   • Train staff on proper handling, dating standards, and storage of products.

   • Examines equipment to ensure it is working properly

5. Sales, Promotions, and Budget:

   • Implement sales strategies to highlight department promotions to increase sales.

   • Analyze sales data to identify trends and opportunities for improvement.

   • Understands the departments Fiscal Year budget and strives to meet those numbers and/or works with management to communicate potential barriers.

Additional Duties and Responsibilities:

• Perform other duties as assigned by supervisor.

Education/Qualifications:

• High School Diploma or Equivalent.

• 2-5 years experience.

Knowledge, Skills, and Abilities:

• Must be able to uphold our company’s mission statement.

• Work flexible work schedule.

• Ability to effectively lead, train, and motivate a team.

• Strong verbal and written communication skills for interacting with staff and customers.

• Proficient in Microsoft Office, Excel, and Google docs.

• Ability to problem solve issues, prioritize efficiently, and implement effective solutions quickly with minimal supervision.

• Excellent customer service skills to enhance the shopping experience.

• Capability to lift heavy items and work in cold environments for extended periods.

• Ability to analyze sales data and customer feedback to forecast for future orders.

• Willingness to adjust to changing priorities and handle unexpected challenges.

Safety & Health Responsibilities:

Pay-Less Markets is committed to providing and maintaining a safe, secure, and healthy work environment for all employees and customers. As part of this commitment, Pay-Less Markets has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local and federal safety and environmental codes, ordinances, standards and laws; adhere to all Pay-Less Markets and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor and participate in mandatory or available safety training.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee should have the physical ability to lift heavy items (up to 50 lbs) and stand for long periods. The employee must be comfortable working in a cold environment. While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.