Guam Pay-Less Markets

Job Purpose:

Pay-Less Markets, Inc. is a dynamic and innovative organization committed to leveraging technology to enhance efficiency and productivity. We are looking for a dedicated IT Assistant to join our team and provide technical support to ensure smooth IT operations.

Essential Duties/Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not intended to be a conclusive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in troubleshooting and resolving hardware, software, and network issues.
• Provide technical support to employees via phone, email, or in person.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Assist with system updates, software installations, and security patches.
• Maintain and organize IT inventory, including hardware and software licenses.
• Support end-users with password resets, account management, and system access.
• Assist in maintaining IT documentation and user guides.
• Ensure compliance with company IT policies and security protocols.
• Collaborate with the IT team on projects and system improvements.

Education/Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Knowledge, Skills, and Abilities:

• Basic knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (LAN, WAN, Wi-Fi, VPN).
• Experience with Microsoft Office 365, Google Workspace, and other common software.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work independently or as part of a team.
• Experience with IT ticketing systems is a plus.

Safety & Health Responsibilities:

Pay-Less Markets is committed to providing and maintaining a safe, secure, and healthy work environment for all employees and customers. As part of this commitment, Pay-Less Markets has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local and federal safety and environmental codes, ordinances, standards and laws; adhere to all Pay-Less Markets and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor and participate in mandatory or available safety training.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.